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Effective date: July 17, 2026

Onyx Product Lab respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit [www.onyxproductlab.com], contact us, request a quote, or otherwise interact with us.

Information We Collect:

Information you provide

We may collect information that you voluntarily provide, including:

  • Your name, company name, email address, phone number, and mailing address

  • Information submitted through contact or quote-request forms

  • Product requirements, specifications, drawings, photographs, samples, and other project-related information

  • Communications you send to us by email, telephone, or other means

Please do not submit confidential or proprietary information through the website unless you are comfortable doing so or have appropriate confidentiality arrangements in place.

Information collected automatically

When you visit our website, Squarespace and other service providers may automatically collect technical and usage information, such as:

  • IP address

  • Browser and device type

  • Pages viewed and time spent on the website

  • Referring website or traffic source

  • General location derived from an IP address

  • Information collected through cookies and similar technologies

Squarespace uses essential, analytics, and performance cookies to operate websites and provide traffic and usage information.

How We Use Information

We may use the information we collect to:

  • Respond to inquiries and prepare quotations

  • Understand your application and product requirements

  • Develop designs, drawings, prototypes, and production plans

  • Coordinate manufacturing, inspection, shipping, and delivery

  • Communicate with you about current or potential projects

  • Maintain and improve our website and services

  • Protect against fraud, misuse, security threats, and unlawful activity

  • Comply with legal, tax, accounting, and contractual obligations

We may send occasional business or marketing communications when permitted by law. You may opt out by using the unsubscribe option in the message or by contacting us.

How We Share Information

We do not sell or rent your personal information.

We may share information when reasonably necessary with service providers and business partners that support our operations, including:

  • Qualified manufacturers, fabricators, tooling suppliers, and inspection providers

  • Freight carriers, couriers, customs brokers, and logistics providers

  • Website hosting, email, cloud-storage, analytics, and information-technology providers

  • Accounting, legal, insurance, and other professional advisers

  • Payment processors, when applicable

We limit shared information to what is reasonably necessary for the provider or partner to perform the requested service.

We may also disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect our rights, customers, business, or others.

Factory and Logistics Partners

To develop, manufacture, inspect, or deliver a product, we may share relevant project and contact information with qualified factory and logistics partners. This may include your company name, contact details, shipping information, specifications, drawings, and other information needed to complete the project.

Cookies and Website Analytics

Our website may use essential cookies required for website functionality and analytics or performance cookies that help us understand how visitors use the site.

You can control or delete cookies through your browser settings.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, email system, transmission method, or storage system is completely secure. Accordingly, we cannot guarantee absolute security.

Data Retention

We retain personal and project information for as long as reasonably necessary to:

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  • Respond to your inquiry

  • Evaluate, quote, manufacture, or support a project

  • Maintain business and transaction records

  • Meet contractual, legal, accounting, and tax obligations

  • Resolve disputes and enforce agreements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

Your Choices and Rights

Depending on where you live and applicable law, you may have the right to request that we:

  • Confirm whether we hold personal information about you

  • Provide access to certain personal information

  • Correct inaccurate information

  • Delete certain information

  • Restrict or object to certain uses

  • Provide a copy of certain information

  • Stop sending marketing communications

To submit a request, contact us using the “Contact Us” webpage on our website. We may need to verify your identity before completing the request.

Third-Party Websites

Our website may contain links to websites operated by third parties. We do not control and are not responsible for their content, security, or privacy practices. Review the privacy policy of any third-party website you visit.

Children’s Privacy

Our website and services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, or legal obligations. The updated policy will be posted on this page with a revised effective date.

Contact Us

Questions, concerns, or privacy requests should be made via our contact form “Contact Us” on this website.